Education Centre
Welcome to our Education Centre. To find your topics of interest, use the search box to search by keyword or choose a category to view listed articles.
| Newest Articles | Date Posted |
|---|---|
Mental PreparationHelp your team with learning ways and seeing the importance of being mentally prepared for their workday. With having postive expectations and mentally preparing themselves to win, they will see a improved change in their performance. |
31/08/2012 |
Mental OwnershipIn this meeting you are going to help staff focus on good interviews and presentations that build value and mental ownership in the mind of the client. Materials: Flip Chart, Markers |
31/08/2012 |
Managing RejectionRejection is inevitable, help your team in this meeting to make a plan on how to manage rejection. Materials:Flip Chart, paper & pens; COACHING NOTES Time Needed: 20 minutes |
31/08/2012 |
Making "No" the Right AnswerIt is so easy for people to say no, in this meeting we are going to work on how to make "No" the right answer. Materials: Flip Chart Paper, Markers. Time Needed: 20 - 25 Minutes SME 0506-01 Introduction – ( 5 minutes ) |
31/08/2012 |
Making Calls on Delinquent AccountsOur objective for this meeting is to discuss strategies on what to say on a call to a client that has missed a payment to increase the odds of them coming in to the branch for a review. |
31/08/2012 |