Phone Skills
| Newest Articles | Date Posted |
|---|---|
The PhoneGive your team a structure they can follow for outgoing calls. Materials: Flip Chart, Markers Introduction – (1 minute) |
09/08/2024 |
Term Renewal Calls with ScriptObjective of the Meeting: The purpose of this meeting is to help your team prepare for calls on GIC Term renewals. |
06/02/2024 |
We Call Them? – They Call Us?Today's topic is important because what we are finding out in the branches is that after a sales person attempts to make a sale/referral, if it is unsuccessful, they have a tendency to let the person leave without any plan for follow up. |
31/08/2012 |
Telephone ImageLooking at both the desirable and undesirable qualities with telephone mannerism projected while on the phone, as this is the only image that we create for the customer while speaking with them. |
31/08/2012 |
Making Calls on Delinquent AccountsOur objective for this meeting is to discuss strategies on what to say on a call to a client that has missed a payment to increase the odds of them coming in to the branch for a review. |
31/08/2012 |