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Communication Skills

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How Often is Always?

Sometimes we get into a pattern of communication that leaves a lot to interpretation. In a group exercise we evaluate a list of words that can be the cause of misinterpretation.


Presenting without non-words

Objectives of the Meeting:


Helping Language vs. Sales Language

Small differences in the words we choose have a big impact on how we sound and therefore the client's perception of us. Here we will look at "Helping Language" vs. "Selling Language".


You Talk Too Much

Learn how to take control of the sales conversation and to beable to direct clients back to the business at hand.

Materials:  Flip Chart or White Board
Time Needed: 20 - 25 Minutes


What's in a Name?

Have fun while learning some name recall skills.