Subscribe to Our Newsletter

Sign-up Now

General

Newest Articles Date Posted

You Get What You Ask For

Objective of the Meeting: Reinforce the value of assumptive language in the sales process.

04/12/2015

How Often is Always?

Sometimes we get into a pattern of communication that leaves a lot to interpretation. In a group exercise we evaluate a list of words that can be the cause of misinterpretation.

22/05/2015

Customer Turnover

Have the tellers and sales team learn when, why and how to do a customer turn over. Often a customer is allowed to walk out of a negotiation with a sales person never having had the opportunity to speak with the manager and lose control of the sale.

31/08/2012

Dress For Success

A look at how opinions are formed based on how people are dressed. Through group discussion look at what impressions we give our customers, and what needs to be changed.

31/08/2012

What's in it for me?

A look at "The Power of Why" - Everyone feels better about doing something if they know what's in it for me. There are a lot of things we try to do in sales and service that benefit the client, ourselves, and our financial institution.

31/08/2012