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Follow-up and Referrals

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Next Steps

In this meeting we are going to go over ideas on how we can make follow up easier for us as well as more effective.

Materials:  Flipchart, Markers
Time Needed: 25 Minutes
SME 0604-01

Introduction – (1 minute)

31/08/2024

Get More Word of Mouth Advertising

Through discussion and review in the meeting we will look at how and why we ask for referrals.

29/08/2024

Asking for Referrals

Look at the ways of getting referals, the effectiveness and degrees of dificulty. Looking at their comfort level and getting them to go to the next level of 'difficulty' to increase referrals.

01/08/2024

Follow Up

A look at the different types of follow up with a look at "What's in it for the client?" and the importance of staying in touch long term and the impact on your business.

Materials: Flip chart, Markers, Pens, Small Prizes or Rewards

Time Needed: 26 Minutes

SME 0906-01

31/08/2012

Effective Internal Referrals

Group discussion on internal referrals. How we can make them more effective by identifying client needs and present the referral as the best way to address the clients needs.

Materials:  Flip Chart Paper, Markers.
Time Needed: 20 - 25 Minutes
SME 0603-01

31/08/2012