Follow-up and Referrals

Newest Articles	Date Posted
When They Don't Buy How do we follow up with those customers, even the one that don't even buy now? Learn basic strategies and verbiage that they can use when they are in that situation of wanting to follow up on someone that has not bought.	31/08/2012
We Appreciate Your Business – Can We Have More? "Getting great service and feeling that a company sincerely appreciates having you as a customer is far too rare!!" In todays meeting we will look at how to follow up with sincere appreciation to our customers and gain more of their business by doing so.	31/08/2012
Unsold Customer Follow-up A look at how we can follow-up with those customers that make inquiries about our products or services but doesn't buy from us. How long should we wait before following up and what types of activities can we do when we make that call to our unsold customers.	31/08/2012
The Internal Referral Taking a look at scenarios for professional internal referral or hand off of a customer from one service provider in your company to another. Materials: Flip Chart, Markers Time Needed: 20 Minutes SME 0504-02	31/08/2012
Outgoing Calls – Inactive Customers The purpose of this meeting is to design a script for our team and help them prepare to target our "inactive customers". Materials: Flip Chart, Markers Time Needed: 25 – 30 Minutes SME 0202 – 02 Introduction - (3 Minutes)	31/08/2012

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