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Resolving Objections

Newest Articles Date Posted

Holiday Objections

A look at some typical objections we get during the holiday season when trying to focus on RSP sales with our customers. Give your team an effective process for resolving these objections.
Materials:  Flipchart, Markers
Time Needed: 24 Minutes
SME 1204-01

29/08/2024

We Can't Beat 0% – Can We?

Give your team some fantastic ideas on how to effectively compete against low priced, or 0%  lending options available at car dealerships

Materials:  Flipchart, Markers, Small prizes; Time Needed: 20 - 25 Minutes

Preparation

31/08/2012

Verbal Commitment on Negotiated Rates

Have the team engaging in activities that will help them avoid getting rate objections. Get verbal commitment to buy from clients before they go and give out a special negotiated rate and give them a strategy to follow if the client does not want to give that verbal commitment.

31/08/2012

The "Story"

Overcoming objections through our conversations using the story close.  Through discussion and role play the team can practice there stories of those clients who had similar objections but bought anyway.

Materials: Flip Chart

Time Needed: 25 – 30 Minutes

SME 1006 - 01

31/08/2012

Helping Clients with a Decision

A look at a conversational way to attempt to overcome an objection. Through discussion examine the situations/objections where they feel the Ben Franklin close would be most applicable.

31/08/2012