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Newest Articles	Date Posted
Developing the Skill of Listening Help the team identify strategies that will help them be better listeners. Materials: Handouts, Flip Chart, Markers, Coaching Notes Time Needed: 27 Minutes	03/08/2012
Customer Service Looking at customers negative perceptions and how tellers and sales can turn those perceptions into providing great customer service. Materials: Flip chart & paper Time Needed: 20 - 25 min Introduction - (2 Minute)	03/08/2012
Confidence Selling! Give your team ideas on how to increase their confidence level in selling. Introduction – (3 Minutes)	03/08/2012
Clues and Cues You Can Use Learn to spot unmet needs by brainstorming as a group to come up with Clues and Cues for our Products and Services. aterials: Flip Chart Paper, Markers, List of Products / Services. Time Needed: 20 - 25 Minutes SME 0503-01	01/08/2012
Buying Cycle- Back to School Review of the steps in the Buying Cycle and the importance of each segment. Materials: Flip Chart Paper, Markers, Small prizes, scratch tickets or candies. Time Needed: 20 - 25 Minutes SME 0903-02	01/08/2012

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