Education Centre
Welcome to our Education Centre. To find your topics of interest, use the search box to search by keyword or choose a category to view listed articles.
| Newest Articles | Date Posted |
|---|---|
LayeringFor this meeting you are going to reinforce the importance of asking additional questions to better understand what the clients are really saying. Materials: Flip Chart, Markers Time Needed: 21 Minutes SME 0307-02 Introduction – (3 minutes) |
29/08/2012 |
Is there anything else I can help you with?Objective of the Meeting: Facilitate a discussion that has the team come up with an alternative to the question “Is there anything else I can help you with?” Materials: Flip Chart Paper, Markers. Introduction – ( 2 minutes ) |
29/08/2012 |
Introduction to ObjectionsAn Introductory look at objections, what is our goal in handling an objection and how to know when we have overcome one. Introduction - (5 Minutes) |
29/08/2012 |
Interviews – Going for more!A more indepth look at our Interview process and how we can even work harder to uncover those "hidden needs". Focus on our good listenting habits to really uncover ALL their needs. |
29/08/2012 |
Industry JargonHelp your team replace industry specific jargon that could confuse clients with descriptive language that makes it easier for the client to understand a product's benefit. Materials: Flip Chart, Markers; Time Needed: 22 Minutes |
29/08/2012 |