Education Centre
Welcome to our Education Centre. To find your topics of interest, use the search box to search by keyword or choose a category to view listed articles.
| Newest Articles | Date Posted |
|---|---|
Customer ServiceLooking at customers negative perceptions and how tellers and sales can turn those perceptions into providing great customer service. Materials: Flip chart & paper Introduction - (2 Minute) |
03/08/2012 |
Confidence Selling!Give your team ideas on how to increase their confidence level in selling. Introduction – (3 Minutes) |
03/08/2012 |
Competition? What Competition?Review with the team our competitve advantages and to focus on these when with our clients and prospects.
Materials: Nerf Ball or Bean Bag (something light), Small Prizes. |
01/08/2012 |
Communication with ReceptionTo be able to communicate what is expected of the receptionist so they can create a superb first impression. Materials: Flip Chart, Markers Time Needed: 20 Minutes SME 0206-02 Introduction – (2 minutes) |
01/08/2012 |
Clues and Cues You Can UseLearn to spot unmet needs by brainstorming as a group to come up with Clues and Cues for our Products and Services. aterials: Flip Chart Paper, Markers, List of Products / Services.
|
01/08/2012 |