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Education Centre

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Best Practices for Delivery

Have the team convert personal experiences they have had with a company that does a good
delivery and look for ways to incorporate those items into your business.

Materials: Flip Chart, Markers
Time Needed: 22 Minutes
SME 1008-02

01/08/2012

Best Practices

Objective of the Meeting: Reflect on the past year and identify areas of improvement for next.

01/08/2012

Benefits of Being a Good Listener

Illustrate the benefits of being a good listener.

Materials: Paper, pens, flip chart, small rewards, timing device, Coaching Notes
Time Needed: 20 Minutes

01/08/2012

Benefit Relay

Have fun while revisiting the skills involved in the quick interview.

Materials: Small Prizes (scratch & wins, loonies etc), Hardcover Books, Spoons, Kleenex
Time Needed: 25 - 30 Minutes

Introduction – (3 minutes)

01/08/2012

Being Professional

Create discussion around what being professional means and arrive at a group conclusion as to what being professional means in your branch.

Materials: Flip Chart; Markers
Time Needed: 22 Minutes
SME 0808-01

Introduction – (2 minutes)

01/08/2012