Education Centre

Newest Articles	Date Posted
Resolving Insurance Objections Objective: Help the lending team understand that they will meet with more success when trying to resolve insurance objections by getting the client to explain why they do not need insurance than they will by trying to talk them into buying it.	08/08/2012
Questions for the New Year To get people focused on asking good problem questions during the beginning of a new year. Designed to be done in a short amount of time – 10 minutes or less. It is usually best to be done while people are standing so everyone knows it will be more of a “quick huddle” than a meeting.	08/08/2012
Product Knowledge Game with a Twist Reinforce to the team the importance of knowing your products. Test their ability to link the features of your products to everyday lifestyle issues.	08/08/2012
Probing and Closed Ended Questions Help the team identify when to use probing and closed ended questions. Have them develop better questions they can ask specific to their positions and roles. Materials: Handouts (attached at the bottom of this page) Time Needed: 25 Minutes	08/08/2012
Plan for the New Year Develop activity and coaching goals with your team for the calendar year. Materials: Flip Chart, Markers Time Needed: 25 Minutes Preparation – (5 minutes)	08/08/2012

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