Interview

Newest Articles	Date Posted
Starting Conversations on Missed Opportunities Help the team start conversations with clients where they feel they have missed an opportunity previously. Materials: Flip Chart, Markers Time Needed: 5 Minutes Preparation; 26 Minutes for Meeting SME 0508-02 Preparation – (5 Minutes)	08/08/2012
Probing and Closed Ended Questions Help the team identify when to use probing and closed ended questions. Have them develop better questions they can ask specific to their positions and roles. Materials: Handouts (attached at the bottom of this page) Time Needed: 25 Minutes	08/08/2012
Case Study: Tellers and RSP's Reinforce to the team:	01/08/2012
Case Study: Shopping Electronics Reinforce to the team the importance of asking their clients some questions before they begin telling them about a product.	01/08/2012
Case Study: Dead Air Reinforce to the team that the starting point in all cross selling opportunities begins with getting clients talking and that they should recognize opportunities to do so.	01/08/2012

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