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For this meeting you are going to reinforce the importance of asking additional questions to better understand what the clients are really saying.

Materials:  Flip Chart, Markers

Time Needed: 21 Minutes

SME 0307-02

Introduction – (3 minutes)


Industry Jargon

Help your team replace industry specific jargon that could confuse clients with descriptive language that makes it easier for the client to understand a product's benefit.

Materials: Flip Chart, Markers; Time Needed: 22 Minutes


How Not To Be Perceived As A Pushy Sales Person

How do we come across to our customers? No one wants to come across as pushy or an aggressive sales person. We will look at the ways we can reduce sales resistance.

Materials:  Flip Chart, Markers, Tape
Time Needed: 20 – 25 minutes
SME 0800 -01


The Flinch

Assist people in having an intelligent response to a common negotiating tactic used by clients.

Materials:                 Flip Chart, Markers
Time Needed:          20 Minutes

Introduction – (1 minute)


Product Knowledge Game with a Twist

Reinforce to the team the importance of knowing your products.
Test their ability to link the features of your products to everyday lifestyle issues.