Omista Credit Union

Our partnership began with initial skills training for member-facing staff and coaches. This training was followed by further development for front-line Service Teams and Coaching Training. Over time, the partnership expanded to include sustainment coaching initiatives, ensuring continuous improvement in staff performance.
In response to evolving needs, all programs transitioned to an Online Live format, utilizing Zoom for effective virtual engagement. The most recent sessions were specifically focused on improving proactivity within the contact center staff.
Director of People Development & Culture

Branch Locations: 14

1192 Mountain Road, Moncton NB E1C 2T6

Client Since: 2012

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