Our partnership began with initial skills training for member-facing staff and coaches. This training was followed by further development for front-line Service Teams and Coaching Training. Over time, the partnership expanded to include sustainment coaching initiatives, ensuring continuous improvement in staff performance.
In response to evolving needs, all programs transitioned to an Online Live format, utilizing Zoom for effective virtual engagement. The most recent sessions were specifically focused on improving proactivity within the contact center staff.
1210 Summit Dr 132 230, Kamloops, British Columbia, Canada
What Our Clients Say About Us
I’m a typically pessimistic person, but this course has really opened my eyes to a world of new opportunity…and it was always right there. I’m excited to make this work when I get back and am optimistic it will be the start of great change.
Mountain View Credit Union
Chris is an adept & skillful presenter who is able to engage a room. His training process and how it connects together is brilliant, & gets the buy-in from participants as each step of the way.
Participant – Valley Credit Union
After our implementation of FUSION we have seen a fantastic change in our numbers. In 2013 we experienced one of the best years in a long time. And 2014 is shaping up for us to exceed our profitability by a fantastic margin. We have seen growth in all areas these past two years. We are in fact achieving the success we had hoped for.
Tom Saulnier – Omista Credit Union
People are a company’s only long term sustainable competitive advantage so train them right and treat them right.
Uve Knaak Canadian Western Bank
I feel after my sessions with Warren I have better ways of asking for business and uncovering future business potential. These tools have assisted me thus far and now I have more to increase my service to the member with increased value.
Community First CU FSR
This is a course that every sales oriented company should provide for their employees. Especially in this day & age where texting and electronics are taking over. Uncovering the member’s needs is crucial. Great job.
In-Person at Your Office
Online Live via Zoom
