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Selling Skills for Service People – TELLER EDITION

Get more refers on the front line - quickly and professionally without coming across pushy.

This program shows how to capitalize on specific front line scenarios that credit union and bank tellers are faced with every day. Through practical application of proven sales skills participants get the confidence they need to integrate transactional efficiency with proactive selling in the financial industry. This comprehensive online video course builds on the theory in the Introduction to Selling Skills for Service People course.

The Introduction to Selling Skills for Service People is a prerequisite for this course. Get both courses now and save money $49!

Course Content:

  • A comprehensive sales strategy that mirrors the client’s buying process.
  • The difference between service and selling in the financial services industry.
  • Ineffective selling behaviours that hinder performance.
  • Working with the client’s mental ownership during the sales process.
  • Creating positive first impressions for the teller.
  • Five different types of questions that uncover client needs.
  • A quick interview technique that maximizes opportunities on the front line efficiently and effectively.
  • Five things new clients tell you just by showing up to your place of business.
  • Understanding client fears and how they adversely affect the sale.
  • How to handle the phone and in-person rate inquiry.
  • The number one job of a service focused sales person.
  • Product presentation skills that increase value for clients.
  • Why sales people do not typically ask for the sale and what to do about it.
  • How to ask for the sale, or a referral, without being pushy or aggressive.

Note: The Introduction to Selling Skills for Service People is a prerequisite

Duration: Approx. 2 hours

Cost: $149 CDN (Single-person license for 60 days after first login)

Preview Course Now

Online sales training for tellers

Product Guarantee: Our products are so good, that they are covered under Fusion's 120-day, no-risk, no-questions-asked, money-back, 100%-satisfaction guarantee!