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Newest Articles Date Posted

Buying Cycle Overview- Part 2

Continuation of review of the Buying Cycle. Looking at the importance of each step and the potential consequences if these steps are not done or not done well.

Materials:  Flip Chart or White Board, Drawing of the Buying Cycle
Time Needed: 29 Minutes
SME 0507-02

01/08/2012

Buying Cycle Overview- Part 1

Review the Buying Cycle and provide a clear picture of how all the various steps interrelate.

01/08/2012

Building Trust and Rapport

How to create greater trust and rapport with the client, by looking at the definitions and seeing how building this loyalty will help to differentiate them from the competition.

01/08/2012

Benefits of Being a Good Listener

Illustrate the benefits of being a good listener.

Materials: Paper, pens, flip chart, small rewards, timing device, Coaching Notes
Time Needed: 20 Minutes

01/08/2012

Being Professional

Create discussion around what being professional means and arrive at a group conclusion as to what being professional means in your branch.

Materials: Flip Chart; Markers
Time Needed: 22 Minutes
SME 0808-01

Introduction – (2 minutes)

01/08/2012