Subscribe to Our Newsletter

Sign-up Now


Newest Articles Date Posted

New Year’s Resolutions

Take a look at your team accomplishments over the past year in the sales process or customer service and share your resolutions for the upcoming year.
Materials: Scratch tickets or small prizes.
Time Needed: 20 - 25 Minutes
SME 0103-02



Using Motivation Self-Assessment excercise we will take look at what motivates us as individuals, how can we help and motivate one another and ourselves.


Managing Call Reluctance

Most people have experience anxiety before pincking up the phone to make a sales call. In this meeting we are going to explore ways to help us with getting over or fear of call reluctance.
Materials:  Flip Chart
Time Needed: 25 – 30 Minutes
SME 0201 - 01


Is there anything else I can help you with?

Objective of the Meeting: Facilitate a discussion that has the team come up with an alternative to the question “Is there anything else I can help you with?”

Materials:  Flip Chart Paper, Markers.
Time Needed: 10 - 20 Minutes

Introduction – ( 2 minutes )


Industry Jargon

Help your team replace industry specific jargon that could confuse clients with descriptive language that makes it easier for the client to understand a product's benefit.

Materials: Flip Chart, Markers; Time Needed: 22 Minutes