Subscribe to Our Newsletter

Sign-up Now

General

Newest Articles Date Posted

New Year’s Resolutions

Take a look at your team accomplishments over the past year in the sales process or customer service and share your resolutions for the upcoming year.
Materials: Scratch tickets or small prizes.
Time Needed: 20 - 25 Minutes
SME 0103-02

31/08/2012

Motivation

Using Motivation Self-Assessment excercise we will take look at what motivates us as individuals, how can we help and motivate one another and ourselves.

31/08/2012

Managing Call Reluctance

Most people have experience anxiety before pincking up the phone to make a sales call. In this meeting we are going to explore ways to help us with getting over or fear of call reluctance.
Materials:  Flip Chart
Time Needed: 25 – 30 Minutes
SME 0201 - 01

31/08/2012

Is there anything else I can help you with?

Objective of the Meeting: Facilitate a discussion that has the team come up with an alternative to the question “Is there anything else I can help you with?”

Materials:  Flip Chart Paper, Markers.
Time Needed: 10 - 20 Minutes

Introduction – ( 2 minutes )

29/08/2012

Industry Jargon

Help your team replace industry specific jargon that could confuse clients with descriptive language that makes it easier for the client to understand a product's benefit.

Materials: Flip Chart, Markers; Time Needed: 22 Minutes

29/08/2012